Frequently Asked Questions

In-Store: Most repairs are completed in 30–60 minutes. Screen replacements and battery swaps are often done in under 45 minutes. More complex repairs involving water damage or parts orders can take longer — we'll give you an honest estimate upfront and never go over 5 business days for standard repairs.

Mail-In: We process devices the same day we receive them. With standard shipping, most customers have their device back in 3–5 business days from when they ship it. Expedited options are available.

Yes. We send automatic SMS and email updates at every stage of your repair — when it's checked in, when the technician starts, when it's complete, and when it's ready for pickup. You can also check your repair status anytime at checkin.bartlettelectronics.com using your name, email, or phone number. No need to call the shop to check in.

We take data privacy seriously. We recommend backing up your device before any repair, but we understand that's not always possible. Our technicians only access what's necessary to complete the repair and test the device. We never copy, share, or sell your data. If a software-level repair is needed that could affect your data, we will contact you for explicit permission before proceeding.

Every repair comes with a 90-day warranty on parts and labor. If the same issue returns within 90 days due to our workmanship or a defective part, we'll fix it at no charge. The warranty does not cover new physical damage, water damage after repair, or damage from tampering with the repair. We photograph devices before and after every repair so there's never any ambiguity about the condition when it came in.

No appointment needed for walk-ins. Just bring your device in during business hours (Tue–Fri 10am–6pm, Sat 10am–4pm) and we'll get you taken care of. For mail-in repairs or OnSite visits, we ask that you submit a request first so we can confirm availability and quote timing before you ship or schedule.

We'll always be upfront with you. If a repair isn't feasible — whether due to part availability, damage severity, or cost — we'll tell you before any work begins. In-store diagnostics are always free. For mail-in repairs, if we can't fix it, we'll return your device at no charge (you cover return shipping).

No. We leave your data exactly as we find it. We will never erase or factory reset your device without your explicit permission. If a software flash is required for the repair, we'll contact you first and only proceed if you approve. We strongly recommend making a backup before any repair as a precaution.

We accept all major credit and debit cards, cash, and digital payments. For mail-in and OnSite repairs, you can pay your invoice securely online at checkin.bartlettelectronics.com before we return your device. No surprises — you approve the quote before any work begins.

Often yes. Our technicians have experience with a wide range of devices beyond what's listed. Walk in for a free diagnostic, or use our custom quote form to describe your device and issue and we'll let you know if we can help.

Yes — water damage is one of our specialties. We perform professional ultrasonic cleaning and board-level micro-soldering to recover liquid-damaged phones, tablets, and laptops. The sooner you bring it in after liquid exposure, the better the odds of recovery. Avoid charging or turning on a wet device before bringing it in. Note that water damage repairs are evaluated case-by-case and carry a diagnostic fee if the device cannot be recovered.