Terms & Conditions

Warranty Policy

All repairs performed by Bartlett Electronics carry a 90-day warranty on parts and labor, with the following terms:

• ◈iPhone, iPad, and iPod screen replacements are covered for manufacturer defects. Customer negligence (drops, cracks, physical damage) is not covered.
• ◈All other repairs — laptops, game consoles, Samsung, and other personal electronics — carry a 90-day parts and labor warranty.
• ◈Warranty claims are accepted at the discretion of the technician on duty. Claims will be denied if obvious customer negligence is discovered, including water damage after repair, tampering with previous repair work, or destruction of performed work.
• ◈We photograph devices before and after every repair. These images are stored on your account and are available if a warranty assessment is ever needed.
• ◈Liquid damage repairs are evaluated case-by-case and may carry a limited or modified warranty depending on the severity of the damage.

Pricing & Payment

The price quoted before repair is the price you pay. If additional issues are found during diagnosis, we will contact you for approval before proceeding. You are never charged for work you did not authorize. We accept cash, all major credit and debit cards, and online payment through our customer portal.

Data & Privacy

We respect the privacy of your device data. We will not access, copy, or share your personal data beyond what is necessary to complete the repair. We recommend backing up your device before any service. Bartlett Electronics is not responsible for data loss during repair, though we take every precaution to prevent it. If a software repair requiring a factory reset is needed, we will obtain your explicit approval first.

Uncollected Devices

Devices not collected within 60 days of repair completion, after reasonable attempts to contact the customer, may be considered abandoned. Bartlett Electronics reserves the right to recoup storage and repair costs from abandoned devices in accordance with applicable Tennessee law.

Contact

Questions about these terms? Contact us at bartlettelectronics@gmail.com or call (901) 212-1184.