Bartlett Electronics
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Mail-In Device Repair

Can't make it to the store? Ship your device from anywhere in the US. Free return shipping. Same-day processing when received.

How It Works

Simple End-to-End Process

We've made mail-in repair as easy and trackable as possible.

1
Request a Mail-In Repair

Fill out the form with your device details and issue description. We'll confirm your quote via email before you ship anything.

2
Pack & Ship Your Device

Securely pack your device in a padded envelope or small box. Ship to us via USPS, UPS, or FedEx — insure for the device value.

3
Same-Day Processing

We process devices the same day we receive them. We'll text and email you when your repair is underway with a status update.

4
Shipped Back — Free

Once complete, we ship your device back with free priority return shipping. Track it every step of the way at checkin.bartlettelectronics.com.

5
Pay Online Securely

Pay your invoice securely online before we ship. No surprises — you approve the quote before any work begins.

Frequently Asked Questions
How long does mail-in repair take?
Most repairs are completed same day we receive your device. Total turnaround including shipping is typically 3–5 business days depending on your location and carrier.
What if the repair costs more than quoted?
We always contact you before proceeding if the final cost is higher than the initial estimate. You can approve, decline, or have the device returned unrepaired.
Is my data safe during the repair?
We only access what's necessary for the repair. We recommend backing up your device before shipping. We are not responsible for data loss, so a backup is always the safe move.
Do mail-in repairs have a warranty?
Yes — all repairs, including mail-in, come with our standard 90-day parts and labor warranty. If something isn't right within 90 days, ship it back and we'll fix it.
What if you can't repair my device?
If a repair isn't possible, we return your device at no charge (you cover return shipping). We'll let you know upfront during diagnosis before any work begins.
Request a Mail-In Repair

Fill out the form below and we'll email you a shipping address and confirmed quote within a few hours.

Submit Mail-In Request →

Or email us directly at bartlettelectronics@gmail.com

Shipping Address

Where to Send Your Device

Please don't ship your device before requesting a mail-in repair above — we'll confirm your quote first.

Ship To (after quote confirmation)
Bartlett Electronics
5836 Stage Rd
Bartlett, TN 38134
United States
☎ (901) 212-1184 · Mon–Sat
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Location
5836 Stage Rd, Bartlett, TN 38134
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Hours
Tue–Fri 10am–6pm  ·  Sat 10am–4pm
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Phone
(901) 212-1184
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Email
bartlettelectronics@gmail.com